After a legal name change, consumers report difficulties working with depository institutions (e.g., banks and credit unions), lenders, and other financial service companies in updating the name on their account.
Individuals report insensitive and harassing treatment by customer service representatives, having their accounts or requests flagged as fraudulent, and companies flatly refusing to change their name on their bank accounts, loans, or other financial accounts.
Inability to change their name on all of their financial accounts creates additional complications for transgender and nonbinary people after a name change, including fragmented credit reports, denials for goods or services because of mismatched financial and identity documents, and additional financial hurdles and hardship for trans and nonbinary consumers.